🛡️ Safe Gaming Policy

Responsible Gaming at shovo9 — Your Safety Is Our Priority

shovo9 believes entertainment should be enjoyable, safe, and controlled — our tools and guidelines help you maintain a healthy gaming experience.

What Is Responsible Gaming?

Responsible gaming means enjoying online gaming as a controlled, mindful, and pleasurable experience. At shovo9, we believe every player should stay aware of their time and money, and never treat gaming as an alternative source of income.

Online casino games, slots, cricket betting — all of it is for entertainment. shovo9 always encourages responsible gaming, and our platform has protection measures in place to help you stay in control. Remember — gaming is for those aged 21 and above only.

Our goal is to keep your gaming experience safe and enjoyable. On this page we have covered responsible gaming policies, the self-exclusion feature, setting deposit limits, the time-out feature, and how to get in touch with our support team.

21+

All services at shovo9 are for those aged 21 and above only. Age is verified at the time of account registration and minors are strictly prohibited from accessing the platform. Please make sure that no minors you know are using this site.

Our Protection Tools

Setting Deposit Limits

You can set your own limit on how much you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately and helps ensure your own protection.

Time-Out Feature

If you feel you need a temporary break, you can pause your account for 24 hours, 7 days, or 30 days. During this time, no login or transaction will be possible.

Self-Exclusion

For a longer break, you can choose self-exclusion — for 6 months, 1 year, or permanently. Once this feature is activated, your account will be completely deactivated and you will not receive any promotional messages either.

Session Time Monitoring

Track the time spent in your gaming sessions. When a set time has passed, our system will automatically send you a reminder so you can make sure you are managing your time well.

Account Security

Use a strong password to keep your account secure. shovo9 uses SSL encryption to keep your personal and financial information completely safe.

24/7 Support

Our Bengali-speaking live chat support team is always ready to help you deal with gaming concerns. Reach out to us at any time — we are here for you.

Signs of Problematic Gaming

Warning Signs

If you notice any of the following signs in yourself, take a break immediately and contact us:

  • A tendency to bet more money to recover losses
  • Finding it difficult to stop gaming or being unable to stop yourself
  • Attention shifting away from family, friends, or work toward gaming
  • Taking loans or spending savings for gaming
  • Lying about gaming or playing in secret
  • Feeling financial pressure, anxiety, or mental distress
  • Feeling discomfort or restlessness when not gaming

If these signs appear, do not try to deal with them alone — contact our support team. Our 24/7 Bengali live chat support provides assistance while fully protecting your privacy.

How to Set Deposit Limits and Self-Exclusion

Using the responsible gaming tools at shovo9 is very straightforward. Follow the steps below:

  1. Log in to your shovo9 account — from any device, desktop or mobile.
  2. Go to the "Responsible Gaming" section from Account Settings or the profile menu.
  3. Choose the option that suits your needs — deposit limit, time-out, or self-exclusion.
  4. Select your preferred limit or duration and confirm.
  5. A confirmation message will be sent to your email and the change will take effect immediately.

If you have any issues or need help, contact us via live chat or email: [email protected]

Tips for Healthy Gaming

Set a Budget

Before you start gaming, decide how much money you are willing to spend. Do not exceed that limit — whether you win or lose.

Accept Losses

Losses are a normal part of online gaming. Do not try to place more bets to recover losses — this can make the situation worse.

Treat It as Entertainment

Never treat gaming as a source of income or a solution to financial problems. It is purely a form of entertainment.

Take Regular Breaks

Do not play for long stretches at a time. Take regular breaks, spend time with family, and give attention to other hobbies.

Protection of Minors

shovo9 strictly prohibits access by those under 21. Age verification is mandatory when opening an account on our platform.

If there are children or teenagers in your home, make sure they cannot use your device or account. You are advised to use parental control software on your device.

  • Never share your login details with anyone.
  • Always log out after a gaming session.
  • Keep a password lock on your device.
  • If you have any suspicion, let our support team know.

Responsible Gaming FAQs

At shovo9, self-exclusion can be taken for 6 months, 1 year, or permanently. Once self-exclusion is active, you will not be able to log in to your account or carry out any financial transactions. For permanent self-exclusion, you will need to contact the support team to reactivate your account.

Yes, you can change your deposit limit, but a specific cooldown period applies when increasing the limit. Decreasing the limit takes effect immediately, but increasing it requires a wait of at least 7 days. This rule is in place for your own protection.

Our 24/7 Bengali live chat support team is ready to help at any time. You can also reach us by email: [email protected] — your information will be kept completely confidential. For serious issues, we recommend seeking professional assistance.

Using the time-out feature temporarily closes your account for 24 hours, 7 days, or 30 days. During this period, logging in, placing bets, or making deposits is not possible. Once the period ends, the account is automatically reactivated.

At shovo9, the minimum deposit amount across all payment methods (bKash, Nagad, Rocket) is ৳500. For withdrawals, the minimum amount is ৳1,000. As part of responsible gaming, we advise that you deposit within your means and set a deposit limit.

shovo9 is for those aged 21 and above only. Age verification must be completed at the time of account registration. Access to the platform by those under 21 is strictly prohibited and this is a firm policy.

Play Safely, Enjoy the Fun

Responsible gaming ensures an enjoyable experience. Explore a range of games at shovo9 — slots, cricket betting, or live casino — completely safely.

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