Frequently Asked Questions

shovo9 FAQ — all your answers in one place

From opening an account to claiming bonuses, depositing with bKash, BPL betting, and safe gaming — find clear answers to all your shovo9 questions right here.

shovo9 has compiled the most frequently asked questions from players in Bangladesh in one place. In each section below you will find detailed answers about account registration, deposits and withdrawals via bKash and Nagad, slots and cricket betting, the welcome bonus, and responsible gaming. If you cannot find the answer to your question, contact our 24/7 live chat support.

Frequently Asked Questions

To open an account on shovo9, you need an active mobile number, a password, and your date of birth. The registration process is done entirely online and your account becomes active within just a few minutes. Please note that you must be at least 21 years old to open an account.

No, each person can only open one account on shovo9. Opening multiple accounts is strictly prohibited and is a violation of our terms and conditions. If found, all accounts may be closed and balances forfeited. Play fair and enjoy all the benefits with a single account.

Go to the shovo9 Login page and sign in using the mobile number and password you provided during registration. If you forget your password, use the "Forgot Password" option — a verification code will be sent to your registered number and you can easily set a new password.

shovo9 verifies identity when necessary to ensure safe gaming. For large withdrawals or if any suspicious activity is detected, we may request additional information to confirm your identity. This is done to protect your account.

Absolutely! shovo9 is fully mobile-friendly. The site works seamlessly from any Android or iOS smartphone browser. You can play games, place bets, and make deposits and withdrawals without downloading a separate app — just open your browser and go to shovo9.cam.
Deposits & Withdrawals

Deposits from bKash to shovo9 are generally credited to your account instantly. If there is any delay, please let us know via our 24/7 live chat support and we will resolve it quickly. The minimum deposit amount is ৳500.

Yes, shovo9 currently supports deposits and withdrawals through three popular mobile banking methods: bKash, Nagad, and Rocket. The minimum deposit amount is ৳500 for each method. Deposits via Nagad and Rocket are also fast and seamless.

The minimum withdrawal amount on shovo9 is ৳1,000. After a successful request, the money typically arrives in your bKash, Nagad, or Rocket account within 10 to 45 minutes. No extra charges are deducted by shovo9, though your mobile banking service's own fees may apply.

shovo9 itself does not charge any deposit or withdrawal fees. However, bKash, Nagad, or Rocket may have their own transaction fees — this depends entirely on the mobile banking provider's policy. Check the relevant app or their website for the latest fee information.

In some cases it may be possible to cancel a withdrawal request before processing begins. Once processing has started, it generally cannot be cancelled. If you want to cancel quickly, contact our live chat support as soon as you have made the request.
Games & How to Play

On shovo9 you can bet on BPL (Bangladesh Premier League) and all major cricket tournaments. Go to the cricket section, choose your preferred match, select the bet type (match winner, total runs, wickets, etc.), enter the amount, and confirm. You can bet both before the match starts and while it is in progress.

The slots section on shovo9 features games from world-class providers such as PG Soft, Pragmatic Play, and JILI. Popular titles including Fortune Tiger, Gates of Olympus, Fortune Gems, and Aviator (Spribe) are available here. From classic slots to modern Megaways — there are options for all types of slot players.

RTP (Return to Player) is the theoretical long-term return rate of a game. For example, a 95% RTP means that on average ৳95 is returned for every ৳100 bet — however, this is calculated over millions of spins. In the short term, results are entirely random (determined by RNG) and any outcome is possible in a single session.

shovo9's live casino games are operated through reputable providers such as Evolution Gaming and Ezugi. These games feature real dealers and outcomes are completely independent. European Roulette and all other live games are available in the shovo9 Casino section and are operated with fair play guaranteed.

European Roulette has only one zero (0), which gives players better odds compared to American Roulette (two zeros: 0 and 00). The wheel has a total of 37 slots (1–36 and 0). Before you start, make sure you are familiar with the betting table, chip values, and payouts for the various bet types.
Bonuses & Promotions

shovo9 offers a 150% bonus on your first deposit, up to a maximum of ৳15,000. Example: deposit ৳1,000 and receive a ৳1,500 bonus, giving you a total balance of ৳2,500. Deposit ৳22,000 and receive the maximum ৳15,000 bonus, giving you a total balance of ৳37,000. A 10x wagering requirement must be met to withdraw the bonus.

A wagering requirement is the amount you need to bet before you can withdraw a bonus. For shovo9's welcome bonus it is 10 times (10x). This means if you receive a ৳1,500 bonus, you need to place a total of ৳15,000 in bets before the bonus becomes withdrawable. Bets placed on any game count toward this requirement.

shovo9's VIP program has 5 levels: Bronze (maximum 0.3% weekly cashback), Silver (0.6%), Gold (0.9%), Platinum (1.2%), and Diamond (1.5%). The more you play, the higher the level you can reach and the more weekly cashback you will earn. Diamond members enjoy exclusive benefits.

Cashback is automatically credited to your account each week according to your VIP level. Cashback starts from the Bronze level and goes up to a maximum of 1.5% at the Diamond level. A certain amount of betting is generally required to qualify for cashback, and it is added automatically at the end of the weekly calculation.

Bonus funds can generally be used to bet on most games on shovo9. However, certain specific games or bet types may not count toward wagering calculations. For the full list of current bonus terms and conditions, check our terms and conditions page or ask in live chat.
Safety & Responsible Gaming

shovo9 uses SSL encryption technology to keep all transactions and personal information secure. Your payment details, mobile number, and account information are handled through fully encrypted channels. We never share your personal information with third parties.

You must be at least 21 years old to play on shovo9. Opening an account or playing games by minors is strictly prohibited. As part of our responsible gaming commitment, we strictly follow an age verification process. This platform is for those aged 21 and above only.

Yes, shovo9 prioritizes responsible gaming. If you feel gaming is getting out of control, take a break and read our responsible gaming page. Talk to our support team about setting deposit limits, taking a temporary break, or self-exclusion.

If you want to take a temporary or long-term break, contact our 24/7 live chat support or email us at [email protected]. Our team will help activate self-exclusion on your account. During this period, all marketing messages to you will also be stopped.

shovo9 offers live chat support in Bengali 24 hours a day, 7 days a week. Log in to the site, click the live chat icon, and get instant assistance. You can also reach us by email: [email protected]. We are always ready to help with deposits, withdrawals, games, or any other issue.

Still have questions?

Our expert support team is available 24/7 in Bengali to help you. Reach us via live chat or email.

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Live Chat Support

24 hours / 7 days support available in Bengali. Log in to the site and start a chat.

Email Support

[email protected]

Responsible Gaming

If you have a problem, visit the Responsible Gaming page or let us know via live chat.