Data Protection and Privacy

shovo9 Privacy Policy

shovo9 treats the protection of your personal information as its highest priority. This policy describes how we collect, use and keep your information secure.

Last Updated: January 2026 — This policy is reviewed on a regular basis.

This privacy policy ("Policy") applies to users ("you", "your") of the shovo9 platform ("shovo9", "we", "our"). When you use our website, register an account or use any of our services, the terms of this policy apply. Please read this document carefully.

What Information We Collect

shovo9 may collect the following types of information to operate its services properly and to provide users with the best possible experience:

1.1 Registration and Identity Information

  • Full name and username
  • Valid email address
  • Date of birth (for age verification — minimum 21 years)
  • Country and region of residence

1.2 Financial Transaction Information

  • bKash, Nagad or Rocket account number (for deposit and withdrawal purposes only)
  • Transaction history and amounts
  • Wallet balance and bonus history

1.3 Technical and Usage Information

  • IP address and device identifier information
  • Browser type, operating system and device model
  • Site access time, page visit history and session duration
  • Data collected from cookies and similar tracking technologies
Important: shovo9 never directly stores your full bank account details or national identity card number. Only mobile banking numbers are used for financial verification.

How We Collect Information

We collect your information in several ways. Each method is operated transparently and used only for legitimate purposes:

  • Information you provide directly: Information you give us during account registration, login, financial transactions or support chat.
  • Automatic data collection: Browsing and usage data collected automatically through cookies, log files and similar technologies.
  • Third-party payment gateways: Limited transaction information shared during bKash, Nagad or Rocket payment processing.
  • Age and identity verification: Information obtained through the identity verification process to meet regulatory requirements.

Why Your Information Is Used

shovo9 uses your personal information only for the following legitimate purposes:

  • Creating, managing and securing your account
  • Processing deposits and withdrawals (bKash, Nagad, Rocket)
  • Providing bonuses, rewards and promotional offers
  • Fraud prevention and security monitoring
  • Age verification — ensuring the service is available only to those aged 21 or above
  • Providing and improving 24/7 live chat support in Bengali
  • Applying responsible gaming policies and managing self-exclusion processes
  • Meeting legal obligations and regulatory compliance
  • Analysing and improving site performance
Marketing communications: If you have consented to receive promotional emails, shovo9 may notify you about relevant offers. You can withdraw this consent at any time.

Data Sharing and Third Parties

shovo9 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Trusted third-party services may be used for payment processing, fraud detection, age verification and technical infrastructure management. These partners are given access only to the information necessary for their specific tasks and are required to comply with our strict privacy standards.

4.2 Legal Requirements

If disclosure of information is required under a court order, regulatory authority directive or applicable law, shovo9 will comply with that legal obligation. Such disclosure will always be limited to what is necessary.

4.3 Fraud Prevention

Information necessary for investigating serious fraud, money laundering or other illegal activity may be provided to the relevant authorities.

Cookies Policy

shovo9 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device. They are used for the following purposes:

  • Essential cookies: Maintaining login sessions, security protection and ensuring the basic functionality of the site.
  • Functional cookies: Remembering your preferences (such as language and theme).
  • Analytics cookies: Analysing site usage to improve the experience.

You can control or reject cookies through your browser settings. However, rejecting certain essential cookies may prevent some features of the site from working correctly.

Data Protection and Security Measures

shovo9 follows the highest industry standards to protect your personal information. Our security infrastructure includes:

  • SSL/TLS encryption: All data transmissions are protected by 256-bit encryption.
  • Firewall and intrusion detection: Servers are protected by advanced security software.
  • Access controls: Only authorised staff have limited access to specific information.
  • Regular security audits: Periodic reviews conducted by cybersecurity specialists.
  • Data backups: Regular backups stored in a secure, encrypted environment.
Note: No method on the internet is one hundred percent secure. We are always working to ensure the highest level of protection, but you should also keep your login credentials completely private.

Data Retention Period

shovo9 retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by legal or regulatory obligations.

  • Active account data: Retained while the account remains active.
  • Closed account data: Retained for a specified period after account closure as required by law.
  • Financial transaction records: For the period determined by applicable laws and regulations.
  • Support chat history: For a limited period to improve service quality.

Your Rights

As a shovo9 user, you have the following rights over your personal information:

Right Description
Right of Access You may request to know what information we hold about you.
Right of Rectification You may request correction of inaccurate or incomplete information.
Right to Erasure You may request deletion of your information in certain circumstances.
Right to Restrict Processing You may request that processing of your information be temporarily suspended in certain cases.
Right to Object You may object to marketing communications or profiling.
Right to Portability You may request the information you have provided in a structured format.

To exercise any of the above rights, please contact us via our 24/7 live chat or by email at [email protected].

Protection of Minors

shovo9 is an adult service. Our platform is for those aged 21 or above only. We do not intentionally collect any personal information from minors. If we become aware that information from a minor has been collected unknowingly, we will immediately delete that information and close the relevant account.

If you believe a minor has registered on our platform, please notify us immediately at [email protected].

Responsible Gaming and Data

shovo9 takes responsible gaming very seriously. As part of this commitment, we may analyse users' gaming usage patterns that may indicate potential problems. This information is used to:

  • Process self-exclusion requests promptly
  • Assist with setting deposit limits
  • Recommend support to users who may be experiencing problems
  • Ensure effective application of responsible gaming policies

To learn more about responsible gaming, visit our Responsible Gaming page.

International Data Transfers

shovo9's servers and technology infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that the transfer takes place with adequate protection measures in place, including:

  • Data Processing Agreements that ensure a high standard of protection.
  • Verifying that adequate data protection laws exist in the receiving country.
  • Applying encryption and access control measures.

Policy Changes and Updates

shovo9 reserves the right to review and update this privacy policy from time to time. For any significant changes:

  • The updated policy will be published on this page.
  • The "Last Updated" date at the top of the page will be changed.
  • For significant changes, registered users may be notified by email or through the platform.

Continuing to use shovo9 after a revised policy is published will be considered your acceptance of the new policy. It is recommended that you review this page regularly.

Contact and Complaints

For any questions, requests or complaints relating to this privacy policy, please contact us:

We will do our best to respond to your request as quickly as possible. For complex privacy-related requests, some time may be needed for proper verification.

Related Policies

Read more of shovo9's policies and stay informed about your rights and responsibilities.

Terms and Conditions

Responsible Gaming

FAQ